PRM: passengers with reduced mobility

Assistance for disabled persons and persons with reduced mobility at Treviso Airport

In compliance with EC Regulation No. 1107/2006, since 26 July 2008 AERTRE has provided assistance for disabled passengers and passengers with reduced mobility (PRM).

The EC Regulation makes the airport managing body responsible for providing assistance at European Airports and ensures that an equivalent level of assistance is guaranteed throughout Europe.

For this purpose, AERTRE has set up help points for calling assistance inside the airport and free designated car parks.

The service is free of charge for disabled passengers and passengers with reduced mobility.

How to apply for assistance

To ensure the best possible service, you should notify the airline of your needs when making your booking or at least 48 hours prior to departure. The airline will notify all airports included on your itinerary.

In some cases (e.g. during post-operative convalescence), the airline may ask you for a doctor's certificate authorising you to fly.

Departing from Treviso Airport

Disabled passengers travelling to Treviso Airport by car may park free of charge in all parking areas (Park A, Park B, Park C and Park D). For further information on parking, go to the page Disabled parking.

The help point for calling AERTRE PRM assistance personnel is located near the passenger entrance.

You can request assistance:

  • at the designated help point
  • at the check-in desk.

You will receive assistance according to your needs until you board the aircraft.

Arriving at Treviso Airport

If you are on an inbound flight landing at Treviso Airport, AERTRE personnel will assist you with disembarkation, then escort you through to the Arrivals hall to reclaim your baggage. You will then be accompanied to your vehicle or public transport facilities or to one of the connecting points for your ongoing journey.

To locate the help point, see the map.

Who the service is for

The Airport provides assistance to the following types of PRM, identified by the relevant international IATA codes:

  • Blind or vision impaired passengers (code: BLND)
  • Mobility impaired passengers, divided into three categories:
    • Passengers who are unable to walk long distances but can ascend and descend steps and walk on their own (code: WCHR)
    • Passengers who are unable to walk long distances or ascend/descend steps but can make their own way to/from cabin seat (code: WCHS)
    • Passengers who are paraplegic/quadriplegic, require an on-board wheelchair and must be carried to/from the cabin seat (code: WCHC)
  • Passengers with hearing disabilities (code: DEAF)
  • Passengers with intellectual or developmental disabilities (code: DPNA).

Contacts

AERTRE Information Office

Telephone: +39 0422 315111

Quality standards

To view the quality standards of the assistance offered to persons with reduced mobility by Treviso Airport, take a look at the Service Charter.

Email: quality@trevisoairport.it

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